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Technology that enables efficiency while being easy to use is something we all look for in the services we utilize, especially when it comes to the public sector. For the government, it has the potential to contribute to public confidence and closing the trust gap. According to the American Customer Satisfaction Index (ACSI®) Federal Government Study 2025, citizen satisfaction with U.S. federal government services has reached a 19-year high score (measured on a scale from 1

Only 35% of projects finish on time and within budget, and while specific business challenges and obstacles may vary, this means that there are a large number of projects that do not meet deadlines, go over budget, and get caught in resource bottlenecks. With project risk management, organizations are able to take a proactive approach to risks and uncertainties to ensure that projects are on the right track to completion. Combining AI into these risk management strategies in

Never trust, always verify. This is the foundation of the zero trust model, and is key to safeguarding critical systems and data in an increasingly digital world. The persistent and evolving nature of cyberattacks has driven many organizations around the globe to adopt more effective cybersecurity strategies. Data shows that 81% of organizations have adopted or are in progress of adopting zero trust architecture, and have reported a 68% insider threat reduction. For counties

State and local government officials are not unfamiliar with liability lawsuits due to a variety of factors, especially when it involves unmaintained infrastructure and hazardous roadways. It can become costly, and not just monetarily — safety issues are not only a public inconvenience, but they can prove to become dangerous due to inaction. There is also public trust at stake; cities that conduct maintenance and improvements to physical infrastructure and public-facing servi

Agentic AI has grown, and now we are seeing AI agents integrated into businesses among many different industries. These agents have shown how AI has evolved from simply answering questions to autonomously executing multi-step business workflows. Agentic AI is not only enabling large companies to boost their productivity and efficiency, but it is allowing smaller businesses to remain competitive as well. Our AI solutions have empowered businesses of all sizes to ride the path

Many AI policies govern how to utilize AI in a safe and responsible manner. However, it is slightly less common to see a list of ways not to use AI. Prohibited uses vary from organization to organization across different industries around the world. In the United States, county leadership and technology executives are consistently reviewing and updating their AI policies to account for new advancements and necessary safeguards against bias and data leaks. AI policies are a c

Cybersecurity is a top priority for state and local governments. An effective strategy incorporates practices for preventing cyber attacks — training, multi-factor authentication, firewalls, updating software, and backing up data. However, it should also focus on what to do should a cyber attack occur; professional cyber criminals have found their way through even the most thorough protections, emphasizing the need for a robust incident response plan (IRP). Technology is evol

Google has unveiled the biggest change to Search in over 25 years—and it is powered by AI. The latest news for the tech giant was announced recently regarding a transformation to the traditional Search box, which many notice now contains options to utilize AI to enhance your search experience. There have been mixed reactions to this development, and many Google users have decided to switch to different search engines that allow you to opt out of using AI. DuckDuckGo reported