Government

Technology that enables efficiency while being easy to use is something we all look for in the services we utilize, especially when it comes to the public sector. For the government, it has the potential to contribute to public confidence and closing the trust gap. According to the American Customer Satisfaction Index (ACSI®) Federal Government Study 2025, citizen satisfaction with U.S. federal government services has reached a 19-year high score (measured on a scale from 1

Never trust, always verify. This is the foundation of the zero trust model, and is key to safeguarding critical systems and data in an increasingly digital world. The persistent and evolving nature of cyberattacks has driven many organizations around the globe to adopt more effective cybersecurity strategies. Data shows that 81% of organizations have adopted or are in progress of adopting zero trust architecture, and have reported a 68% insider threat reduction. For counties

State and local government officials are not unfamiliar with liability lawsuits due to a variety of factors, especially when it involves unmaintained infrastructure and hazardous roadways. It can become costly, and not just monetarily — safety issues are not only a public inconvenience, but they can prove to become dangerous due to inaction. There is also public trust at stake; cities that conduct maintenance and improvements to physical infrastructure and public-facing servi

Many AI policies govern how to utilize AI in a safe and responsible manner. However, it is slightly less common to see a list of ways not to use AI. Prohibited uses vary from organization to organization across different industries around the world. In the United States, county leadership and technology executives are consistently reviewing and updating their AI policies to account for new advancements and necessary safeguards against bias and data leaks. AI policies are a c

Cybersecurity is a top priority for state and local governments. An effective strategy incorporates practices for preventing cyber attacks — training, multi-factor authentication, firewalls, updating software, and backing up data. However, it should also focus on what to do should a cyber attack occur; professional cyber criminals have found their way through even the most thorough protections, emphasizing the need for a robust incident response plan (IRP). Technology is evol

Technology in the public sector exists to boost operations and provide top-of-the-line services for residents and businesses. In recent times, we have seen advancements in tech go beyond expectations to transform a variety of features for the better. 311 and 911 call centers are crucial aspects of local government services — operating in the most efficient manner possible to ensure those in need of assistance are taken care of. However, sometimes the influx of calls to both

The public sector is readily adopting AI, utilizing intelligent tools and systems to transform various operations and services. While this adoption was slower at first, survey results show that 90% of respondents that work for federal agencies are planning to or are already using AI in their work. When it comes to state and local governments, AI assistants have the potential to significantly improve service delivery for residents and businesses across different regions. An

Many states across the country are driving growth of AI within their organizations, enabling both the public and private sector to focus on building further innovative advancements powered by AI. The leading states in AI adoption and investment are California, New York, Massachusetts, Texas, and Florida, but others seek to rise up to the same level by introducing new initiatives and programs to fuel innovation within their states. One of these rising leaders in AI is the s

As the year of 2025 comes closer to its end, it is a good time to reflect on all of the innovations that have come about in technology and artificial intelligence (AI) over these past months. Through new and advanced technologies, we are seeing great transformations across industries from healthcare and education to government. These span from local and state government to federal, bringing the power of AI and machine learning to public services and operations. The minds

Cybersecurity has become a large priority for many businesses and organizations around the world as cyber attacks and breaches become more sophisticated and more difficult to pinpoint and prevent. As technology advances , so do the efforts of cyber criminals in both the public and private sector and against companies big and small. An effective cybersecurity assessment is critical for these organizations, especially those that do not have a huge IT department to ensure proper

AI use across industries and throughout different states and parts of the world evolves and becomes regulated in different ways. AI...

Up next in our exploration of state government AI policies are those from New York and Connecticut. An AI policy, also referred to as AI...

Artificial intelligence tools and processes are being adopted by local governments across the United States in an effort to improve...

In a previous blog , we explored the policies that are in place for state government usage of AI, highlighting guidelines from...

Artificial intelligence is a powerful tool in a variety of applications and industries. In this blog, we continue to explore the use...

The use of AI in business and organizational operations has become increasingly commonplace, with more than 78% of organizations using...

As the Earth continues to be affected by climate change, we are seeing more and more disasters that negatively impact counties across the...

More and more local government agencies are incorporating the use of Artificial Intelligence into their operations. This is leading to...

Bridging policy, ethics, and implementation for local government AI adoption By Ramit Luthra Introduction: The GenAI Inflection Point...

As cities, counties, and towns across the country embrace Artificial Intelligence (AI) and automation to modernize services, improve...