Agentic AI: From Chatbot to Coworker — What It Means for Your Business
- Jun 26
- 4 min read
Agentic AI has grown, and now we are seeing AI agents integrated into businesses among many different industries. These agents have shown how AI has evolved from simply answering questions to autonomously executing multi-step business workflows.
Agentic AI is not only enabling large companies to boost their productivity and efficiency, but it is allowing smaller businesses to remain competitive as well. Our AI solutions have empowered businesses of all sizes to ride the path towards an AI-driven future with confidence. Reach out to our team at Sedna to learn more about how our services can be tailored to your business.
In this article, we will delve into several use cases that show how AI has transformed from chatbot to coworker and what it means for your business.
Agentic AI: An Overview
Agentic AI is AI that acts on its own without the need for inputs or other human involvement. Where generative AI began as a way to answer questions and conduct research, agentic AI can complete tasks based on specific directions and preferences and even reason autonomously.
The agentic AI system is made up of building blocks, or AI agents, that conduct specific tasks and act within specific boundaries. The system guides the agents, and adapts based on changing conditions in order to meet the end goal.
80% of Fortune 500 companies use active AI agents across various business departments, including finance, sales, customer service, and product development. It is estimated that the global agentic AI market size will grow from $8 billion in 2025 to $199 billion by 2034, signaling tremendous growth even greater than what we have already witnessed.
Let’s look at how agentic AI and AI agents are being used through real world applications.
Amazon’s AI Agents Deliver Measurable Results
Amazon has been developing advanced technology for over a decade; the major corporation has designed its own specialized computer chips for cloud computing and now for AI, allowing them to enable companies to train advanced models. These chips allow AI training to be much more affordable, and Amazon runs their AI agents through extensive amounts of training to ensure the highest possible accuracy.
Amazon has reported great success in use of their AI agents both internally and externally. For customers like 3M and Accenture, Amazon Quick, an AI assistant, has resulted in 80% time savings on information retrieval for employees using the program. Amazon Nova Act, an agentic platform that helps companies build and manage AI agents, enabled concert platform Bandsintown to automate event verification; they were able to deploy the agent in weeks without deep technical integration and keep customers informed of the latest local events.
As far as internal developments, Amazon has deployed agents to handle about two billion transactions daily, and with approximately 96% accuracy. Other agents are able to plan, build, test, and deploy code which helps developers boost efficiency immensely without compromising accuracy or quality.
Amazon’s AI agents and their feats have shown how AI is shifting rapidly from chatbot to coworker — streamlining operations and handling tasks with little to no human involvement. We are witnessing an increase in productivity and efficiency for businesses and a transformation in how they conduct services and internal strategies.
Home Depot Integrates AI Agents Into Customer Service
The world’s largest home improvement retailer Home Depot has integrated AI agents for the purpose of enhancing the speed at which customers can receive answers and assistance. Their AI-powered phone agents are built on Google Cloud’s Gemini Enterprise for Customer Experience and have been developed to streamline customer calls. These agents allow callers to bypass complex phone menus and communicate their issues through natural conversation.
This streamlined service can analyze a customer’s reason for calling through the caller’s own description and provide a solution in a few moments. Early results show that the AI voice agents understand why a customer is calling in ten seconds and offer the solution four times faster than navigating traditional phone menus. There are even options to immediately speak to a human associate as well as real-time translation features to support the customer’s call in their preferred language.
These phone agents free up time for both workers and customers, enabling a more convenient and efficient experience. Home Depot is an excellent example of how this technology can be a real game-changer for businesses that wish to improve customer service and give back time to employees to focus on in-store customers and other strategic tasks. Whether it is checking order status, initiating service requests, or building a digital shopping cart, AI agents are delivering real value to enterprises around the world.
Whether your business is looking to implement AI agents or simply explore how AI might result in positive outcomes and efficient service delivery, Sedna is equipped to guide you through your AI journey. These examples of AI agents in real-world scenarios highlight the evolution of technology into something that makes lives easier and enables more room for innovation.
“You can define agentic AI with one word: proactiveness.”
— Enver Cetin, AI Expert at Ciklum
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