AI in HR: How New Technologies are Impacting Human Resources, Tools for HR Professionals
- Angela Novelli
- May 19
- 5 min read

Human Resources is all about the people of a business or organization. This is the department that focuses on hiring, onboarding, employee relations, performance management, payroll, and much more. Companies are consistently looking for ways to improve these processes, and in turn, improving their workplace culture and employee satisfaction.
Artificial intelligence has made its way into almost every aspect of an organization, including Human Resources. We are seeing HR professionals able to enhance their everyday tasks through the power of these new technologies and the different ways that they impact the core of HR. There are many benefits to explore by incorporating AI into HR, but as always, there are also some risks to be aware of.
In this blog, we will explore these factors as well as some of the tools for HR professionals that are transforming the way they conduct their work.
How AI Benefits Human Resources
First, let’s look at the role of AI in HR and how it is used to improve everyday operations. It can be a big step for organizations to implement these new technologies into their HR departments, especially when they are unfamiliar with their capabilities. Educating employees about the potential of AI is an important first step on the path to utilizing it to enhance Human Resources. Here are a few of the ways that artificial intelligence benefits HR:
1. Efficient Talent Acquisition
The hiring process is one of the most important parts of Human Resources, and AI has the power to improve it significantly, especially when it comes to its time consumption. From sourcing to screening and assessing candidates, AI can help streamline recruitment operations.
Source Candidates: AI can help with sourcing the right candidates through personalized communications and identifying specific criteria on resume profiles, such as those on LinkedIn.
Sift Through Resumes: HR professionals receive large amounts of resumes for open job positions, and it can be difficult to screen them to find the best candidates for the role. Using AI allows for rapid analysis of resumes, prioritizing candidates according to their qualifications, experience, and other specified factors. This reduces much of the time that would be spent without using AI.
Reduce Bias: AI allows for automatic creation of job descriptions and interview questions that are tailored to the specific position but also free of any unconscious bias that could arise from human minds.
Deploy Chatbots: HR professionals can utilize AI chatbots to consistently communicate with candidates during the hiring process to keep them informed and engaged. These programs can also ask initial questions and assess skills to easily pass information to the hiring manager.
2. Automated Onboarding
Onboarding new employees is a crucial step in the hiring process, as it is introducing them to the different aspects of an organization. By using AI, this process can be much smoother with automated administrative tasks and personalized experience for each employee.
Automate Administrative Tasks: New hires typically have to complete several documents and set up a schedule for training and orientation. AI can automate these tasks for a more efficient experience for everyone.
24/7 Chatbot Support: Similarly to using chatbots when hiring, having them available during onboarding can help address any questions or concerns from the new hires, which is especially useful for remote or outsourced employees.
Personalize Onboarding Experiences: Employees should feel engaged during onboarding, and with AI, these experiences can be tailored specifically to them. Everyone learns at their own pace and in different ways, and AI can help ensure that the employee is getting all of the information they need at the right time.
3. Enhanced Employee Experience
Employees that are engaged and satisfied within their position at a company are more likely to want to stay. AI has the potential to track employee engagement and improve the overall employee experience and workplace productivity.
Gather Feedback: AI tools allow for automated surveys that can regularly collect feedback from employees, either anonymously or not. This lets organizations be aware of any shifts in morale or engagement in real time so that leaders can make necessary changes.
Personalize Each Employee’s Experience: What works for one employee may not work for another in terms of preferences and work patterns, but AI has the power to personalize the work experience for everyone. AI tools can customize necessary support and resources for employees so that they feel supported consistently.
Ensure Workforce Wellness: AI can track not just employee morale, but signs of burnout and absenteeism patterns. This can be used to generate wellness initiatives for the workplace that are tailored to employee needs.
Challenges of Using AI in HR
With the benefits of AI, there are also challenges that organizations must be aware of to ensure they are getting the best experience while mitigating risks. These are similar to any other implementation of AI, and are critical enough to always refer to when incorporating AI into business operations.
Potentially Losing the Human Touch: Human Resources should be about humans, so integrating AI can potentially decrease that human touch that is expected from an HR department. This is especially important when it comes to areas like talent management where person-to-person relationships and interactions are critical. It is all about finding that balance between humans and technology.
Data Privacy and Security Concerns: AI systems run on large amounts of data, which can include private and personal information from employees. It is important to ensure compliance with technology regulations and build robust cybersecurity measures to protect this data.
Risk of Bias: AI is trained on data that is generated by humans, so there is a possibility that unconscious bias can end up within these systems. Ensure that the training data includes diverse populations and follow guidelines for ethical AI usage.
Tools for HR Professionals
Our team at Sedna Consulting Group is made up of technical experts with extensive knowledge in implementing AI. We have worked with a variety of clients and we are a proud business partner that utilizes the latest technology to assist with everyday business operations. Contact us today to learn more about what we can do for you.
Here are a few AI-powered tools that HR professionals can use:
ChatGPT: This AI chatbot is perhaps the most popular AI tool that is utilized today for a variety of personal and professional tasks. It generates human-like responses to queries and can generate responses to employee questions, provide onboarding support 24/7, and handle other time-consuming tasks.
Visier: This program provides data-driven insights that help businesses with workforce planning, retention, and engagement strategies. Visier has predictive analytics that can help determine the next course of action to address workforce needs.
Workday: Workday uses machine learning to automate administrative tasks like scheduling, payroll, performance management, and more. This can significantly enhance the work of HR professionals and make daily tasks more efficient.
Coursera: Coursera is an online learning platform that uses AI within its Coach tool to provide flexible learning journeys for employees. Coursera provides HR leaders with a generative AI course creator that integrates employer and expert content, develops a syllabus, and suggests reading materials.
Be sure to contact us to learn more about how Sedna can enhance your business operations through the use of AI.
“In order to build a rewarding employee experience, you need to understand what matters most to your people.”
- Julie Bevacqua
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